RETURN POLICY
At StalkToBuy, customer satisfaction is important to us. Please read our return and exchange policy carefully before placing your order.
1. Return Request Window
Customers must raise a return request within 48 hours of delivery.
To initiate a return, please contact us with:
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Clear reason for return
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Opening video
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Product images
📞 WhatsApp: +91 9173578631
📧 Email: support@stalktobuy.com
Requests raised after 48 hours will not be accepted.
2. Valid Reasons for Return
Returns are accepted under the following conditions:
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Product not liked
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Manufacturing defect (with opening video)
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Wrong product received (with opening video)
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Damaged product (with opening video)
3. Mandatory Unboxing Video Policy
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Opening video must start before the parcel is opened.
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The video must clearly show the parcel seal intact.
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Complaints without a proper unboxing video will not be accepted under any circumstances.
This policy is strictly followed to prevent misuse.
4. Product Condition Requirements
Returned products must be:
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Unused
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Unwashed
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Unstitched (for sarees)
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With original tags and packaging intact
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Free from perfume, deodorant, or makeup stains
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Without fall-pico, alterations, or any customization
If the product fails the quality check, the return will be rejected and shipped back to the customer.
5. Refund Process
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Refund will be initiated only after the product is received back at our warehouse.
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A complete quality check will be conducted.
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Once approved, the refund will be processed within 5–7 business days.
Refund mode:
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Prepaid orders: Refunded to original payment method
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COD orders: Refunded via bank transfer
Shipping charges (if any) are non-refundable.
6. Reverse Pickup Policy
We provide reverse pickup service.
However, if the customer’s location falls under a non-serviceable area, the customer must self-ship the product to our address to initiate the return process.
7. Non-Returnable Items
The following items are not eligible for return:
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International orders
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Sale items
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Customized or altered sarees
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Items returned without prior approval
8. Exchange Policy
Exchange facility is available.
Exchange is subject to product availability. In case the requested product is unavailable, customers may choose an alternative product or opt for a refund.
9. COD Refusal & RTO Policy
If a Cash on Delivery (COD) order is refused at the time of delivery or returned due to customer unavailability, StalkToBuy reserves the right to:
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Restrict or block future COD orders from the same customer
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Accept only prepaid orders from that customer going forward
This step is necessary to prevent misuse of COD services.
10. Policy Abuse & Fraud Protection
StalkToBuy reserves the full right to reject returns or exchanges if:
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The product appears worn, used, or damaged by the customer
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There is evidence of policy misuse
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Repeated return patterns are detected
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False claims are raised
Our team’s quality check decision will be considered final.